Freelancer Terms & Conditions

Terms & Conditions for Users

1. Eligibility & Registration

   • Freelancers must be at least 15-18 years old and legally eligible to work.
   • All information provided during registration must be accurate and verifiable.
   • Multiple accounts by the same individual are strictly prohibited.

2. Profile & Identity Verification

   • Freelancers are required to maintain a complete and professional profile.
   • The platform may request identity verification documents at any time.
   • Misrepresentation of skills, experience, or identity may lead to account suspension.

3. Project Acceptance & Commitment

   • Freelancers must complete accepted projects within the agreed timeline and scope.
   • Failure to deliver without valid reason may result in penalties or account restrictions.
   • Freelancers must not subcontract work without client consent.

4. Security Deposit Policy

   • Some projects may require a refundable security deposit (typically 8% of project value).
   • If the project is not awarded, the deposit is refunded instantly.
   • If the project is canceled after award, refunds are processed within 60–70 calendar days.

5. Communication & Conduct

   • All communication must remain professional, respectful, and within platform channels.
   • Harassment or abuse of clients or staff will result in immediate termination.
   • Freelancers must respond to client queries within a reasonable timeframe (ideally within 24-48hours).

6. Payment & Withdrawal

   • Payments are released upon client approval of milestones or final delivery.
   • 1st Withdrawal requests are processed within 2–5 business days, subject to verification.
   • Freelancers are responsible for any applicable taxes or legal obligations in their jurisdiction.

7. Dispute Resolution

   • Freelancers must cooperate with the platform’s dispute resolution team.
   • Evidence such as chat logs, deliverables, and timelines will be reviewed.
   • The platform’s decision will be final and binding.

8. Intellectual Property

   • All work delivered must be original and free from plagiarism.
   • Upon payment, intellectual property rights transfer to the client unless otherwise agreed.
   • Freelancers must not reuse or resell client work without explicit permission.

9. Account Suspension & Termination

   • The platform reserves the right to suspend or terminate accounts for violations of these terms.
   • Suspended freelancers may appeal by submitting a formal request with documentation.

10. Platform Integrity

    • Freelancers must not attempt to bypass platform fees, commissions, or payment systems.
    • Soliciting off-platform payments will result in a permanent ban.

For questions or support, contact info@iqfreelance.com.